Privacy Policy

Introduction

This document sets out what you can expect of us regarding how we look after your user information. We are users too, and share your zeal in wanting to keep what is private, private.

We seek to abide by the letter and spirit of the guidelines laid out by the UK Information Commissioner’s Office in the document ‘Privacy Notices – Code of Practice’.

We will never share your user information with third parties for promotional purposes.

Who we are

We are Big Bite Creative Limited, a company registered in England under registration number 07642287. Our registered office is located at:

Boho One, Bridge Street West, Middlesbrough TS2 1AE, England.

If you have any concerns about the way we use your information or any questions about this Privacy Policy, please let us know. We can be contacted via hello@bigbitecreative.com, or by writing to our registered office.

What we do with your information

Information submitted to Ship.getherbert will be processed to: Populate the features that we provide as part of the Ship.getherbert service Continually improve our service offering and user experience Contact you about your use of Ship.getherbert to gather your feedback, discuss your use case and inform you of other tools and services that we offer. We will not share your user information with third parties for promotional purposes.

We compile statistics about user trends on our platform, which are used by third party organisations to better understand how users interact with businesses, brands, and one another online. These statistics are drawn from a dataset which does not contain any information by which you can be identified.

How long we intend to keep your information

Once you have registered to use Ship.getherbert we will keep your data for as long as you have a live account on our platform. You can terminate your registration and delete your account by contacting us by email at hello@bigbitecreative.com.

If you delete your account, the data will disappear from our live service; however, there will be a period during which your data will be held on our back-up systems. After this, all content which you created on Ship.getherbert will be deleted permanently.

What user information we would like you to give to us

To make use of Ship.getherbert you will need to provide us with information relating to the GitHub and Wordpress accounts relevant to the task that you wish Ship.getherbert to perform.

Where we hold your information

The information and content held on our platform is deployed geographically to maximise user experience.

We hold our data on Digital Ocean, who are contracted to us for the provision of technical services. We remain responsible at all times for the security of your information, but if you want to know more about how we interact with Digital Ocean, you can view their Privacy Policy, amongst their other policies, here.

What we do to ensure the security of your personal information

We take the security of your data very seriously. Our approach to information security is constantly evolving and continually reviewed.

We have adopted industry best practices from both technological and business process perspectives in order to make securing your data a key part of the way we do business.

Your rights regarding your personal information

We will contact you with updates about your activity on our service, and how we are evolving to deliver greater benefits to you.

You can opt in or opt out at any time you choose by clicking on the ‘Unsubscribe’ link in the e-mails, and we will provide a list of contact options in the Settings area of our web interface.

Information we hold about you (including the comments you have made and the reviews you have written) is available to you at all times, by logging into Ship.getherbert.

As part of our overall approach to privacy and transparency, this section describes what cookies are in the context of our web and mobile interfaces, and what their use means to you. At the end, we've included some links to help you research cookies and their impact, and how you can use your web browser to control the way it manages cookies.

What are cookies?

According to Wikipedia: "A cookie, also known as an HTTP cookie, web cookie, or browser cookie, is usually a small piece of data sent from a website and stored in a user's web browser while a user is browsing a website. When the user browses the same website in the future, the data stored in the cookie can be retrieved by the website to notify the website of the user's previous activity. [1] Cookies were designed to be a reliable mechanism for websites to remember the state of the website or activity the user had taken in the past." (used under licence: http://creativecommons.org/licenses/by-sa/3.0/)

What cookies do we use?

In this section, we explain what cookies are used in the overall service we provide to our users, and how you can switch off cookies via a setting in your browser.

Our use of cookies:

We use cookies to record when you've logged into our service (either via web or mobile) so you don't have to keep logging in for each new page; we also use our own cookies to recognise who you are when you return to our platform in a new visit. These cookies are an essential part of how our platform operates, and they greatly improve your user experience. Ironically, the banner that you saw the first time you looked at the website alerting you to the use of cookies makes use of a cookie itself, that would not be required were it not for the European Directive on the use of cookies. These cookies are only used by us, and the information they contain is not shared with anyone else. List of services we use which use their own cookies: Google Analytics We use Google Analytics to understand general trends about our content and traffic sources: for example, where users come from, which pages are most popular, which sites provide most traffic, how our marketing efforts impact the amount of visits we receive. Google's statement about privacy is here: http://www.google.co.uk/intl/en/analytics/privacyoverview.html

Consent

In line with the latest advice from the Information Commissioner’s Office, we interpret your continued use of our platform as consent for us to use cookies to capture data about how you interact with our services, and those of other services we use.

More information about cookies

Links which provide more information about cookies:

Link explaining how to switch off cookies in various browsers:

Contact us if you would like to complain or wish to know more about how your information will be used

We can be contacted via hello@bigbitecreative.com, or by writing to:

Privacy Enquiries,
Big Bite Creative Limited,
Boho One,
Bridge Street West,
Middlesbrough,
TS2 1AE,
England.

Contact the Information Commissioner if there is a problem

If you consider we have not addressed your problem, you can contact the UK Information Commissioner's Office for assistance. Further information can be found via https://ico.org.uk/for-the-public/.